Activitats formatives

English for work: Dealing with the public

Data: 10/10/2017 al 11/12/2017
Preu: 160€ (88€ bonificables)
Durada: 25 hores
Àrea formativa: Idiomes
Termini d'inscripció: 18/09/2017
Inscriu-te

Nivell B1 Lower Intermediate

Idioma

Anglès

Objectius

  • Improve your English language skills in a variety of situations when dealing with the public.

Programa

  • Welcoming & Introductions: Practise greetings and introductions. Practise language of asking for and giving help.
  • Explaning wher to go and what to do: Practise describing bureaucratic procedures. Practise explaining where to go and what to do.
  • Giving information: Practise talking about dates,  prices and conditions. Learn expressions to describe features of a service.
  • Giving instructions: Practise expressing intentions, possibilities, necessity. Practise explaining what to do.
  • Explaning rules and describingproblems: Practise explaining rules and describing problems. Study obligation, prohibition, permission.
  • Planning and arranging: Practise talking about times, arrangements & schedules. Talk about precautions, purposes and reasons.

Requisits tècnics

Per a poder realitzar el curs correctament, són necessaris els següents requisits:

  • JavaScript
  • Cookies activades
  • Pentium 4 o equivalent
  • 512MB RAM
  • Monitor amb resolució 1024 x 768
  • Targeta de so
  • Micròfon i altaveus (o auriculars)
  • Navegadors recomanats: Chrome, Firefox 23 o superior, Internet Explorer 9 o superior, Safari 9 o superior
  • Bloquejador de finestres emergents desactivat

Nivell B2 Upper Intermediate

Idioma

Anglès

Objectius

  • Improve your English language skills in a variety of situations when dealing with the public.

Programa

  • Welcoming and introductions: Practise describing different work positions and responsibilities. Practise language of welcoming and introducing.
  • Giving instructions: Study language describing bureaucratic procedures. Practise explaining where to go and what to do.
  • Dealing with requests: Practise giving directions. Study language of requests, suggestions and dealing with complaints.
  • Giving information: Practise giving information and explaining requirements. Study language of necessity.
  • Describing options: Practise presenting different options. Study language related to higher education
  • Problem solving: Practise language used when solving problems. Practise language of making offers, apologising and expressing sympathy.

Requisits tècnics

Per a poder realitzar el curs correctament, són necessaris els següents requisits:

  • JavaScript
  • Cookies activades
  • Pentium 4 o equivalent
  • 512MB RAM
  • Monitor amb resolució 1024 x 768
  • Targeta de so
  • Micròfon i altaveus (o auriculars)
  • Navegadors recomanats: Chrome, Firefox 23 o superior, Internet Explorer 9 o superior, Safari 9 o superior
  • Bloquejador de finestres emergents desactivat

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