Activitats formatives

English for work: Telephoning

Data: 10/10/2017 al 11/12/2017
Preu: 160€ (88€ bonificables)
Durada: 25 hores
Àrea formativa: Idiomes
Termini d'inscripció: 18/09/2017
Inscriu-te

Nivell B1 Lower Intermediate

Idioma

Anglès

Objectius

  • Learn essential language and practise making and receiving telephone calls at work.

Programa

  • Phone basics: Listen to different calls. Practise vocabulary and numbers.
  • Phone calls: Study useful phone language. Watch videos of different phone calls.
  • Taking messages and orders: Listen to different phone calls. Practise taking messages and orders over the phone.
  • Making and receiving calls: Practise useful phone expressions. Practise pronunciation and spelling words over the phone.
  • Making decisions: Listen to different calls. Study language of making decisions.
  • Getting out of trouble: Practise ways of dealing with calls that are difficult to understand. Study phrasal verb.

Requisits tècnics

Per a poder realitzar el curs correctament, són necessaris els següents requisits:

  • JavaScript
  • Cookies activades
  • Pentium 4 o equivalent
  • 512MB RAM
  • Monitor amb resolució 1024 x 768
  • Targeta de so
  • Micròfon i altaveus (o auriculars)
  • Navegadors recomanats: Chrome, Firefox 23 o superior, Internet Explorer 9 o superior, Safari 9 o superior
  • Bloquejador de finestres emergents desactivat

Nivell B2 Upper Intermediate

Idioma

Anglès

Objectius

  • Learn about phone etiquette and ways of dealing with different types of phone calls.

Programa

  • Phone etiquette: Watch videos and evaluate different phone calls. Practise useful phone expressions.
  • Complaints: Listen to a phone call. Practise phone expressions, and making and dealing with complaints.
  • Talking about  deadlines: Practise talking about deadlines. Study prepositions and still, yet and already.
  • Problems and solutions: Study language of problems and solutions. Practise giving solutions over the phone.
  • Talking about probability and possibility: Study language of future probability and possibility. Practise arranging a business meeting.
  • Ending phone calls and sounding polite: Practise how to sound polite on the phone. Practise ending a phone call-

Requisits tècnics

Per a poder realitzar el curs correctament, són necessaris els següents requisits:

  • JavaScript
  • Cookies activades
  • Pentium 4 o equivalent
  • 512MB RAM
  • Monitor amb resolució 1024 x 768
  • Targeta de so
  • Micròfon i altaveus (o auriculars)
  • Navegadors recomanats: Chrome, Firefox 23 o superior, Internet Explorer 9 o superior, Safari 9 o superior
  • Bloquejador de finestres emergents desactivat

 

Cursos relacionats:

BUREAU VERITAS
Aquest lloc web utilitza "cookies" pròpies i de tercers per oferir-te un millor servei. En navegar-hi, n'acceptes l'ús Mes info x